House Monitor/Hotline Counselor
House Monitor/Hotline Counselor is to ensure a continuum in safety for the well being of our participants. Another role is to respond via the bilingual hotline to victims/survivors of domestic violence seeking services. You will assist callers with crisis intervention, counseling and advocating on their behalf to help meet their immediate needs.
Ensure House Monitor/Hotline Counselor telephone extension is logged in and functioning.
Conduct regular inspection of Casa Sandra to ensure all roof doors, playground doors, basement doors, and community room windows are locked and secured.
Ensures there are no property damages and follow protocol and procedure to report incidences that may cause loss or damage of property.
Follow internal protocol when handling emergencies.
Inquires, allows access, and directs visitors to building in a courteous manner and maintains appropriate log (s).
Provides access to vendors, such as: utility companies, repair companies and others such as deliveries of furniture, packages, etc and maintains appropriate log (s).
Completes daily report in log book(s) covering activities of shifts and communicates with next shift and or supervisor.
Ensures that the common areas of Casa Sandra such as the community room, laundry room, play room and the computer resource room is well maintained and clean after use, are not vandalized and that the doors are locked after-hours.
Overnight shift: will be required to activate and de-activate alarm system.
Periodically checks the security cameras for unusual occurrences and follows internal protocol to report these disturbances.
Works and communicates with staff, residents, visitors and callers to meet their needs in a polite, courteous, and cooperative manner.
Perform light custodial duties, to ensure a clean, safe and hazard free environment.
Maintain all logs, data and resource for auditing and compliance purposes.
Associate's Degree; Bachelor’s preferred
Fully Bilingual in English/Spanish
Must have prior work experience in a residential/housing program facility
Prior experience providing crisis intervention counseling via hotline a plus
Knowledgeable in working with diverse communities, particularly Latinos, low-income, immigrant and people of color) and deliver culturally competent services
Excellent writing, communication and documenting skills
Must have the ability to operate office equipment such as computers, copy machine, fax machine, phone systems, etc. with strong internet and software skills; incl. Microsoft Office and client database
Must pass background check to include employment, criminal and child abuse.
Able to work irregular shifts (nights/days and/or weekends) and under adverse weather conditions.
How to Apply:
Qualified candidates may respond to the following opportunities by submitting a resume with cover letter including salary requirements. Submissions should be emailed to email@example.com or faxed to (212)410-9117.
NO CALLS PLEASE